Required skills

Specific skills are required to achieve the Performance Criteria of this unit particularly for its application in the various circumstances in which this unit may be used This includes the ability to carry out the following as required to implement monitor and develop quality management plans

read interpret communicate and apply legislative organisation and site requirements and procedures for implementing monitoring and developing quality management plans including

legislation relating to quality management

client quality requirements and procedures

organisational quality requirements and procedures

manufacturers quality requirements and procedures

technical quality management information

quality management rules

quality management procedures

quality management regulations

basic statistical information

develop and maintain site quality management procedures and practices

facilitate quality management planning

maintain relevant quality management documentation

monitor and decide on changes to quality management processes

provide leadership and guidance for quality management group activities

actively encourage the free exchange of quality information

analyse quality management ideas

solve problems through negotiation

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit particularly for its application in the various circumstances in which this unit may be used This includes knowledge of the following as required to implement monitor and develop quality management plans

organisations quality policies goals and objectives

relevant legislative client and manufacturers quality requirements

roles and responsibilities of relevant personnel within the organisation

action planning methods

human resource management processes

methods of identifying appropriate action based on cost health safety and quality issues

work procedureinstruction writing

quality management reporting and recording procedures

worksite operating procedures

quality issues identification processes

quality issues assessment processes

quality issues resolution processes

quality management system documentation methods

quality management research processes

quality management security risk processes

quality customer relations processes

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria required skills and knowledge and the range statement of this unit and include evidence of the following

knowledge of the requirements procedures and instructions for implementing monitoring and developing quality management plans

implementation of procedures and techniques for the safe effective and efficient implementation monitoring and development of quality management plans

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of quality management plans that best meet the required outcomes

working with others to undertake and complete the implementation monitoring and development of quality management plans

consistent successful implementation monitoring and development of quality management plans

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment Where personal safety or environmental damage are limiting factors assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance including task skills task management skills contingency management skills and job role environment skills

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment Selection and use of resources for particular worksites may differ due to the site circumstances

The assessment environment should not disadvantage the participant For example language literacy and numeracy demands of assessment should not be greater than those required on the job

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity

Aboriginal people and other people from a non English speaking background may have second language issues

Where applicable physical resources should include equipment modified for people with disabilities Access must be provided to appropriate learning andor assessment support when required

Method of assessment

This unit may be assessed in a holistic way with other units of competency The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods

written andor oral assessment of the candidates required knowledge in undertaking the implementation monitoring and development of quality management plans

observed documented andor first hand testimonial evidence of the candidates

implementation of appropriate requirements procedures and techniques for the safe effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work to meet the required outcomes

identification of viable options and the selection of quality management plans that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidates

working with others to undertake and complete the implementation monitoring and development of quality management plans

provision of clear and timely support and advice on the implementation monitoring and development of quality management plans

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues

Compliance documentation may include:

Consultation with relevant personnel may include with:

Systems procedures may include:

Site personnel may include:

Site procedures and practices may include:

Documenting may include:

Monitoring may include:

Information sources may include:

Resources may include: